A FEW HELPFUL ANSWERS
Questions, answered.
How do I request a product?
Choose a product and use its request option, or open our product request page. Tell us the product, quantity, preferred options and delivery ZIP code. No payment details or customer account are needed to send an inquiry.
Am I charged when I submit?
No. A request is nonbinding and does not confirm a sale or booking. We confirm availability, specifications, pricing and delivery separately before any purchase.
What happens after I send my request?
We review the design, quantity and delivery location, then follow up with pricing, production options and estimated timing. There is no obligation to buy. If we cannot fulfill the specific request, we will explain that and discuss any suitable alternative. You can choose whether to receive a future availability notification; no restock or production date is promised without confirmation.
Can I customize a product or create my own?
Yes—send your dimensions, preferred colors, wording, logo or references through Custom projects. Available changes depend on the product and intended use. A sketch or rough idea is enough to begin a discussion.
Are delivery and setup included?
Only when included in your written proposal. Product delivery, event setup and pickup depend on location, access, item size and project requirements.
Are the pictures exact product photographs?
Images labeled product visualization or design inspiration illustrate a design or setting. They are not photographs of completed customer projects. Final dimensions, materials, finishes and included items are specified in your proposal.